Terms of service

Effective Date: 04/06/25

1. Introduction
Holland & Vale Cleaning operates as a referral agency, connecting clients with independent cleaning professionals for residential and Airbnb properties in Orange County, Florida. By engaging our services, you agree to the following Terms of Service.

2. Privacy and Information Handling
Confidentiality: We respect your privacy and will not sell, share, or distribute your personal information to third parties. Information collected is solely to enhance service delivery and ensure quality standards.
Data Protection: We implement measures to securely store your information and retain data necessary for business purposes, in compliance with applicable Florida laws.
3. Service Policies
Referral Services: We refer clients to independent cleaning professionals who operate their own businesses. Clients enter into service agreements directly with these professionals.
Before and After Photos: Referred cleaners may take before-and-after photos for internal quality control and to protect business interests. These photos remain confidential.
Cancellation and Refusal of Service: If a client is uncooperative or presents obstacles (e.g., refusing entry, imposing unreasonable demands), we reserve the right to charge a cancellation fee as outlined in our Cancellation Policy. Cleaners are authorized to leave a job site if they encounter major concerns or safety hazards, such as unsafe conditions or harassment. In such cases, a cancellation fee will also apply.
4. Payment and Refund Policy
Securing Bookings and Payment: A valid credit card is required to secure all bookings. Credit cards are charged only upon completion of the service and after client satisfaction is confirmed. We do not offer “cash no tax” options, as we adhere to all applicable tax regulations.
Attempts to Withhold Payment: Any attempt to withhold payment or initiate chargebacks without valid grounds will result in a referral to collections or small claims court, as per Florida law.
Refunds: Refunds are only provided if issues are reported within 24 hours of service completion and if Holland & Vale Cleaning management determines that a refund is warranted.
5. Threats and Safety
Zero Tolerance for Threats and Harassment: Any behavior that threatens the safety or well-being of our referred cleaners or staff will be reported to local authorities. We will provide all relevant information, including personal details and records, to authorities if necessary.
Safety and Right to Refuse Service: Cleaners are authorized to leave a job site immediately if they encounter any major concerns, safety hazards, or feel threatened. We maintain the right to terminate service on these grounds without refund and apply cancellation fees if appropriate.
6. Review and Dispute Policy
Public Reviews: While we encourage constructive feedback, clients agree to communicate any concerns directly with us before posting reviews. Defamatory reviews or baseless complaints may be considered slanderous and could constitute a breach under Florida defamation laws.
Dispute Resolution: Any disputes between Holland & Vale Cleaning and the client will first be addressed internally. If unresolved, disputes will be handled in accordance with Florida state laws and may be referred to small claims court if necessary.lawdepot.com+2360legalforms.com+2nextinsurance.com+2
7. Bad Weather Policy
Employee and Customer Safety: The safety of our referred cleaners and customers is our top priority. In the event of severe weather (e.g., hurricanes, flooding), we may need to delay, reschedule, or cancel cleaning appointments.
Communication: Customers will be notified as soon as possible if weather conditions impact their scheduled service. Customers are encouraged to contact us if they anticipate that weather conditions may make access to their property difficult.
Flexible Rescheduling: If an appointment must be postponed due to bad weather, we will prioritize rescheduling at a time that is convenient for the customer, typically within 1-3 days of the original date, weather permitting.
Road and Travel Conditions: Our team will assess road conditions and follow local government warnings or advisories to determine whether it is safe to travel. Services will proceed as scheduled if conditions are safe.
Cancellation Fees: No cancellation or rescheduling fees will be charged for appointments affected by bad weather.
Customer Preparedness: Customers are responsible for ensuring driveways, walkways, and entrances are safe and accessible (e.g., cleared of debris) to allow our team to perform their duties safely.
Contingency Planning for Extended Disruptions: In the case of prolonged bad weather affecting multiple appointments, we may implement temporary extended hours or weekend slots to accommodate rescheduled services.
Emergency Contacts: A dedicated phone line or email address will be provided for customers to reach us during bad weather events for updates or concerns.
8. Consultation Fee Policy
At Holland & Vale Cleaning, we strive to provide accurate estimates remotely to ensure convenience and efficiency for both parties. However, if a client requests an in-person walkthrough or consultation before proceeding with service, the following policy applies:

In-Person Consultation Fee: A non-refundable $75 consultation fee will be charged for any in-person site visits requested prior to booking.
Credit Toward Service: If the client proceeds with the booking after the consultation, $50 of the consultation fee will be credited toward the final invoice.
Purpose: This policy exists to compensate for travel time, staff scheduling, and resource allocation required for in-person consultations where a booking is not guaranteed.
Alternatives: Clients are encouraged to provide photos, videos, or detailed descriptions for a remote estimate, which remains free of charge.
9. Changes to Terms
Holland & Vale Cleaning reserves the right to update these Terms of Service at any time. Any significant changes will be communicated directly to clients and reflected on our website. Continued use of our services constitutes acceptance of any revised terms.